Terms & Conditions for Village Indigo
Effective Date: 24-October-2024
Welcome to Village Indigo, your trusted source for authentic Indian cuisine. These Terms and Conditions govern your access to and use of our website and services, including takeaway orders, seating reservations, and any other interaction you may have with Village Indigo.
By using our website and services, you agree to comply with these terms. If you do not agree with any part of these Terms and Conditions, please refrain from using our services.
1. Service Overview
Village Indigo provides the following services:
- Takeaway Orders: Customers can place takeaway orders via our website, phone, or in person. Our takeaway service hours are 5:00 PM – 9:00 PM daily.
- Seating Reservations: We offer dine-in seating from 6:00 PM – 11:00 PM daily at The Street Willow Inn, Braintree CM77 8DQ, England. Reservation requests can be made by phone or via our website.
Please note that our services are subject to availability, and we reserve the right to refuse service at our discretion.
2. Orders and Payments
- Placing Orders: You may place orders for takeaway food through our website, by phone, or in person at our location. All orders are subject to availability, and we reserve the right to cancel any order for any reason, including but not limited to stock availability or unforeseen circumstances.
- Pricing: All prices listed on our website and menu are in GBP (£) and are inclusive of taxes, unless otherwise stated. Prices are subject to change without prior notice. The final price for your order will be confirmed at checkout.
- Payment: We accept major credit and debit cards for payment. Payment must be made in full at the time of order, either online or upon collection. For any online payments, your card information will be processed securely, and we will not store your payment details.
3. Delivery and Collection
- Takeaway Collection: Takeaway orders can be collected from our restaurant at The Street Willow Inn during the specified takeaway service hours.
- Order Collection Time: You will be given an estimated collection time for your order. While we strive to meet these times, delays may occur during busy periods. We will notify you of any significant delays.
- Delivery (if applicable): If we offer a delivery service in the future, the terms of delivery will be outlined on our website.
4. Cancellations and Refunds
- Cancellations: Orders can be canceled up to 30 minutes before the scheduled collection time. Cancellations after this time may not be accepted, and you may be charged the full price.
- Refunds: Refunds for canceled or incorrect orders will be processed within a reasonable time. If you believe there is an issue with your order, please contact us immediately so that we can resolve the issue.
5. Website Use
By using our website, you agree to the following:
- Accuracy of Information: While we make every effort to ensure that the information on our website is accurate and up-to-date, errors may occur. We do not guarantee the accuracy, completeness, or reliability of any content or information provided.
- Prohibited Activities: You are prohibited from using our website for any illegal or unauthorized purposes, including but not limited to transmitting malware, engaging in fraudulent activities, or violating any applicable laws.
- Intellectual Property: All content, logos, and images on the Village Indigo website are owned by us or licensed to us. You may not use, copy, reproduce, or distribute any of our content without our prior written consent.
6. Allergen and Dietary Information
We provide allergen information for our menu items on our website and in the restaurant. However, please be aware that cross-contamination may occur, and we cannot guarantee that any dish is completely free of allergens. If you have any dietary restrictions or food allergies, please notify us when placing your order.
7. Limitation of Liability
To the extent permitted by law, Village Indigo shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:
- The use or inability to use our website or services.
- Delays or failure in providing services due to circumstances beyond our control, including but not limited to weather conditions, technical failures, or force majeure events.
- Any harm or injury caused by the consumption of food purchased from us if you fail to notify us of any allergies or dietary restrictions.
8. Changes to Terms & Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly to ensure you are aware of any updates.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services or website will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- Phone: 01376 791 786 / 01376 433 784
- Email: info@villageindigo.co.uk
- Website: https://villageindigo.co.uk/
Thank you for choosing Village Indigo. We hope you enjoy your experience with us!